Privacy Policy
Last updated: 5 February 2026
1. Introduction
ParentBoost Ltd ("ParentBoost", "we", "our", or "us") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our mobile application, website, or services.
ParentBoost is a UK-based startup offering a mobile-first platform designed to support parents throughout their parenting journey by providing curated discounts, expert content, and a supportive community.
2. Who We Are
ParentBoost Ltd is registered in England and Wales Company Registration No. 16004915. We are the data controller responsible for your personal data.
Contact Details:
Email: george@parentboost.co.uk
Data Protection Contact: george@parentboost.co.uk
If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact us using the details above.
3. The Data We Collect About You
We may collect, use, store and transfer different kinds of personal data about you, including:
Identity Data: First name, last name, username or similar identifier
Contact Data: Email address, postal address (if provided)
Family Data: Number of children, ages of children, children's first names (optional), special educational needs information (if you choose to provide it)
Account Data: Subscription tier (Free or Premium), account preferences, communication preferences
Transaction Data: Discount codes used, gift card purchases, payment history, savings tracked
Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, device type, operating system and platform, mobile device identifiers
Usage Data: Information about how you use our app, website, and services, including pages visited, features used, time spent in app, search queries
Community Data: Forum posts, comments, replies, likes, and other community interactions
Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties, communication preferences
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data) unless you voluntarily provide this information in community forum posts or educational content preferences.
Children's Data: We collect limited information about your children (first names if provided, ages, health conditions) if you choose to provide it to personalise content and discounts. We never collect data directly from children under 16. Parents maintain full control over their children's information and can delete it at any time.
4. How We Collect Your Personal Data
We use different methods to collect data from and about you including through:
Direct interactions: You may give us your Identity, Contact, and Family Data by:
Creating an account or registering for our service
Subscribing to our Premium tier
Using discount codes or purchasing gift cards through our platform
Posting in our community forum
Contacting us by email
Subscribing to our newsletters or updates
Providing feedback or completing surveys
Automated technologies or interactions: As you interact with our app or website, we may automatically collect Technical Data and Usage Data about your equipment, browsing actions and patterns. We collect this data using:
Cookies and similar tracking technologies
Analytics tools (Google Analytics, Meta Pixel)
In-app analytics and error tracking
Third parties or publicly available sources: We may receive Technical Data from:
Analytics providers such as Google Analytics
Payment processors
Discount platform providers
Partnership organisations: If you register through a partnership organisation, we receive basic registration data and may share aggregate (anonymised) engagement statistics with that organisation.
5. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Contract Performance: Where we need to perform the contract we are about to enter into or have entered into with you (e.g., providing access to discounts, processing subscriptions)
Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., improving our service, personalising content, detecting fraud)
Legal Obligation: Where we need to comply with a legal or regulatory obligation (e.g., tax reporting, responding to lawful requests)
Consent: Where you have given consent for specific purposes (e.g., receiving marketing communications, using cookies)
Specific uses include:
Account Management: Creating and managing your account, authenticating your identity, providing customer support
Service Delivery: Providing access to curated discounts, processing transactions, tracking your savings, personalising content based on your children's ages
Community Features: Enabling forum participation, moderating content, connecting you with other parents
Payment Processing: Processing subscription payments, managing billing, preventing fraud
Employer Partnerships: Verifying employee eligibility, reporting usage statistics to employer partners (anonymised), billing employers based on registered users
Communications: Sending service updates, responding to inquiries, providing customer support
Marketing: Sending promotional materials about new features or partner offers (only with your consent, and you can opt out anytime)
Improvement and Analytics: Analysing usage patterns to improve our service, conducting user research, developing new features
Legal Compliance: Meeting legal obligations, enforcing our terms, protecting our rights and the rights of others
6. Data Sharing and Disclosure
We may share your personal data with the following categories of recipients:
Service Providers: We work with carefully selected third-party service providers who process data on our behalf to provide our services. These include providers of:
Database hosting and authentication services
Web and mobile app hosting
Payment processing
Email marketing
Discount and gift card processing (they receive transaction data only, never children's personal information)
Website analytics
Cloud storage
All service providers are carefully vetted and required to maintain appropriate security measures and comply with data protection laws.
Employer Partners: If you register through an employer partnership:
Your employer receives confirmation that you've registered (to enable billing)
Your employer receives anonymised aggregate usage statistics
Your employer never receives your personal content, forum posts, or children's information
Partnership Organisations: If you register through a partnership organisation:
The organisation receives confirmation of your registration
We may share anonymised aggregate engagement statistics
They never receive your personal content or children's information
Legal Requirements: We may disclose your data if required by law, court order, or regulatory authority, or to protect our rights, property, or safety, or that of others
Business Transfers: If ParentBoost is involved in a merger, acquisition, or sale of assets, your data may be transferred to the new owner
What We Never Share:
We never sell your personal data to third parties
We never share your children's personal information with advertisers or data brokers
Discount providers receive only transaction data necessary to process your purchase
Community forum posts remain within the ParentBoost platform
7. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
Our security measures include:
End-to-end encryption for data in transit (SSL/TLS)
Encryption of sensitive data at rest
Regular security audits and penetration testing
Secure authentication systems with password hashing
Access controls limiting employee access to data on a need-to-know basis
Regular backups and disaster recovery procedures
Real-time security monitoring and incident response protocols
Secure payment processing through PCI-DSS compliant providers
GDPR-compliant infrastructure and third-party services
We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Retention periods:
Active accounts: We retain your data for as long as your account is active
Cancelled subscriptions: We retain your data for 6 months after cancellation (in case you return) then delete it
Transaction records: We retain transaction data for 7 years for tax and accounting purposes
Community posts: Forum posts are retained indefinitely as part of the community archive, but can be deleted upon request
Marketing data: We retain marketing consent records for 3 years after last interaction
Legal requirements: Some data may be retained longer if required by law
You can request deletion of your data at any time by contacting us at george@parentboost.co.uk.
9. Your Legal Rights
Under UK data protection laws, you have rights including:
Right to Access: Request a copy of your personal data (Subject Access Request)
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data ("right to be forgotten")
Right to Object: Object to processing of your personal data where we are relying on legitimate interests
Right to Restriction: Request restriction of processing your personal data in certain circumstances
Right to Data Portability: Request transfer of your personal data to another service provider in a machine-readable format
Right to Withdraw Consent: Where we rely on consent to process your data, you can withdraw consent at any time
How to exercise your rights: Contact us at george@parentboost.co.uk. We will respond within one month. There is no fee unless your request is clearly unfounded or excessive.
You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.
10. Third-Party Services
We use Mailchimp as our email marketing platform. By subscribing to our mailing list, your email address and associated data will be transferred to Mailchimp for processing in accordance with their Privacy Policy and Terms. You can unsubscribe from our mailing list at any time by clicking on the unsubscribe link provided in every email we send via Mailchimp.
We also work with other carefully selected third-party service providers to deliver our services, including payment processors, hosting providers, and analytics tools. All third parties are required to respect the security of your personal data and treat it in accordance with the law.
11. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to understand how visitors interact with our website and app.
What are cookies? Cookies are small text files placed on your device that help us provide and improve our services.
Cookies we use:
Essential Cookies: Required for the app to function (e.g., authentication, security)
Analytics Cookies: Google Analytics and Meta Pixel to understand usage patterns and improve our service
Preference Cookies: Remember your settings and preferences
Marketing Cookies: Track effectiveness of our marketing campaigns
Managing cookies: You can control cookies through your browser settings. Note that blocking essential cookies may prevent you from using certain features of our service.
Most browsers allow you to:
See what cookies are stored and delete them individually
Block third-party cookies
Block all cookies
Delete all cookies when you close your browser
For more information about cookies and how to manage them, visit www.aboutcookies.org.
12. Community Forum Guidelines and Moderation
Our community forum is designed to be a safe, supportive space for parents. To protect all users:
We moderate forum content to ensure compliance with our Community Guidelines
We reserve the right to remove content that violates our terms or is harmful
We may restrict or ban users who repeatedly violate guidelines
We use automated tools and human moderators to review content
Posts containing inappropriate content about children will be immediately removed
We do not tolerate bullying, harassment, or hate speech
By posting in our forum, you grant ParentBoost a licence to display and store your content. You retain ownership of your content and can request deletion at any time.
13. International Data Transfers
Our service providers may process data outside the UK. Where data is transferred internationally, we ensure appropriate safeguards are in place, including:
Standard Contractual Clauses approved by the UK ICO
Adequacy decisions by the UK government
Service providers certified under appropriate data protection frameworks
14. Children's Privacy
ParentBoost is designed for use by parents and caregivers, not by children. We do not knowingly collect personal data directly from children under 16.
Parents maintain full control over any information about their children stored in their account. If you believe we have collected information from a child without parental consent, please contact us immediately at george@parentboost.co.uk.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
We will notify you of any material changes by:
Posting the new Privacy Policy on this page
Updating the "Last updated" date at the top
Sending you an email notification (for significant changes)
Displaying an in-app notification
We encourage you to review this Privacy Policy periodically. Your continued use of our service after changes are made constitutes acceptance of those changes.
16. Contact Us
If you have any questions about this Privacy Policy, our data practices, or how we handle your personal information, please contact us at george@parentboost.co.uk
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues:
We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.
Privacy Policy
Last updated: 5 February 2026
1. Introduction
ParentBoost Ltd ("ParentBoost", "we", "our", or "us") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our mobile application, website, or services.
ParentBoost is a UK-based startup offering a mobile-first platform designed to support parents throughout their parenting journey by providing curated discounts, expert content, and a supportive community.
2. Who We Are
ParentBoost Ltd is registered in England and Wales Company Registration No. 16004915. We are the data controller responsible for your personal data.
Contact Details:
Email: george@parentboost.co.uk
Data Protection Contact: george@parentboost.co.uk
If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact us using the details above.
3. The Data We Collect About You
We may collect, use, store and transfer different kinds of personal data about you, including:
Identity Data: First name, last name, username or similar identifier
Contact Data: Email address, postal address (if provided)
Family Data: Number of children, ages of children, children's first names (optional), special educational needs information (if you choose to provide it)
Account Data: Subscription tier (Free or Premium), account preferences, communication preferences
Transaction Data: Discount codes used, gift card purchases, payment history, savings tracked
Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, device type, operating system and platform, mobile device identifiers
Usage Data: Information about how you use our app, website, and services, including pages visited, features used, time spent in app, search queries
Community Data: Forum posts, comments, replies, likes, and other community interactions
Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties, communication preferences
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data) unless you voluntarily provide this information in community forum posts or educational content preferences.
Children's Data: We collect limited information about your children (first names if provided, ages, health conditions) if you choose to provide it to personalise content and discounts. We never collect data directly from children under 16. Parents maintain full control over their children's information and can delete it at any time.
4. How We Collect Your Personal Data
We use different methods to collect data from and about you including through:
Direct interactions: You may give us your Identity, Contact, and Family Data by:
Creating an account or registering for our service
Subscribing to our Premium tier
Using discount codes or purchasing gift cards through our platform
Posting in our community forum
Contacting us by email
Subscribing to our newsletters or updates
Providing feedback or completing surveys
Automated technologies or interactions: As you interact with our app or website, we may automatically collect Technical Data and Usage Data about your equipment, browsing actions and patterns. We collect this data using:
Cookies and similar tracking technologies
Analytics tools (Google Analytics, Meta Pixel)
In-app analytics and error tracking
Third parties or publicly available sources: We may receive Technical Data from:
Analytics providers such as Google Analytics
Payment processors
Discount platform providers
Partnership organisations: If you register through a partnership organisation, we receive basic registration data and may share aggregate (anonymised) engagement statistics with that organisation.
5. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Contract Performance: Where we need to perform the contract we are about to enter into or have entered into with you (e.g., providing access to discounts, processing subscriptions)
Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., improving our service, personalising content, detecting fraud)
Legal Obligation: Where we need to comply with a legal or regulatory obligation (e.g., tax reporting, responding to lawful requests)
Consent: Where you have given consent for specific purposes (e.g., receiving marketing communications, using cookies)
Specific uses include:
Account Management: Creating and managing your account, authenticating your identity, providing customer support
Service Delivery: Providing access to curated discounts, processing transactions, tracking your savings, personalising content based on your children's ages
Community Features: Enabling forum participation, moderating content, connecting you with other parents
Payment Processing: Processing subscription payments, managing billing, preventing fraud
Employer Partnerships: Verifying employee eligibility, reporting usage statistics to employer partners (anonymised), billing employers based on registered users
Communications: Sending service updates, responding to inquiries, providing customer support
Marketing: Sending promotional materials about new features or partner offers (only with your consent, and you can opt out anytime)
Improvement and Analytics: Analysing usage patterns to improve our service, conducting user research, developing new features
Legal Compliance: Meeting legal obligations, enforcing our terms, protecting our rights and the rights of others
6. Data Sharing and Disclosure
We may share your personal data with the following categories of recipients:
Service Providers: We work with carefully selected third-party service providers who process data on our behalf to provide our services. These include providers of:
Database hosting and authentication services
Web and mobile app hosting
Payment processing
Email marketing
Discount and gift card processing (they receive transaction data only, never children's personal information)
Website analytics
Cloud storage
All service providers are carefully vetted and required to maintain appropriate security measures and comply with data protection laws.
Employer Partners: If you register through an employer partnership:
Your employer receives confirmation that you've registered (to enable billing)
Your employer receives anonymised aggregate usage statistics
Your employer never receives your personal content, forum posts, or children's information
Partnership Organisations: If you register through a partnership organisation:
The organisation receives confirmation of your registration
We may share anonymised aggregate engagement statistics
They never receive your personal content or children's information
Legal Requirements: We may disclose your data if required by law, court order, or regulatory authority, or to protect our rights, property, or safety, or that of others
Business Transfers: If ParentBoost is involved in a merger, acquisition, or sale of assets, your data may be transferred to the new owner
What We Never Share:
We never sell your personal data to third parties
We never share your children's personal information with advertisers or data brokers
Discount providers receive only transaction data necessary to process your purchase
Community forum posts remain within the ParentBoost platform
7. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
Our security measures include:
End-to-end encryption for data in transit (SSL/TLS)
Encryption of sensitive data at rest
Regular security audits and penetration testing
Secure authentication systems with password hashing
Access controls limiting employee access to data on a need-to-know basis
Regular backups and disaster recovery procedures
Real-time security monitoring and incident response protocols
Secure payment processing through PCI-DSS compliant providers
GDPR-compliant infrastructure and third-party services
We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Retention periods:
Active accounts: We retain your data for as long as your account is active
Cancelled subscriptions: We retain your data for 6 months after cancellation (in case you return) then delete it
Transaction records: We retain transaction data for 7 years for tax and accounting purposes
Community posts: Forum posts are retained indefinitely as part of the community archive, but can be deleted upon request
Marketing data: We retain marketing consent records for 3 years after last interaction
Legal requirements: Some data may be retained longer if required by law
You can request deletion of your data at any time by contacting us at george@parentboost.co.uk.
9. Your Legal Rights
Under UK data protection laws, you have rights including:
Right to Access: Request a copy of your personal data (Subject Access Request)
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data ("right to be forgotten")
Right to Object: Object to processing of your personal data where we are relying on legitimate interests
Right to Restriction: Request restriction of processing your personal data in certain circumstances
Right to Data Portability: Request transfer of your personal data to another service provider in a machine-readable format
Right to Withdraw Consent: Where we rely on consent to process your data, you can withdraw consent at any time
How to exercise your rights: Contact us at george@parentboost.co.uk. We will respond within one month. There is no fee unless your request is clearly unfounded or excessive.
You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.
10. Third-Party Services
We use Mailchimp as our email marketing platform. By subscribing to our mailing list, your email address and associated data will be transferred to Mailchimp for processing in accordance with their Privacy Policy and Terms. You can unsubscribe from our mailing list at any time by clicking on the unsubscribe link provided in every email we send via Mailchimp.
We also work with other carefully selected third-party service providers to deliver our services, including payment processors, hosting providers, and analytics tools. All third parties are required to respect the security of your personal data and treat it in accordance with the law.
11. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to understand how visitors interact with our website and app.
What are cookies? Cookies are small text files placed on your device that help us provide and improve our services.
Cookies we use:
Essential Cookies: Required for the app to function (e.g., authentication, security)
Analytics Cookies: Google Analytics and Meta Pixel to understand usage patterns and improve our service
Preference Cookies: Remember your settings and preferences
Marketing Cookies: Track effectiveness of our marketing campaigns
Managing cookies: You can control cookies through your browser settings. Note that blocking essential cookies may prevent you from using certain features of our service.
Most browsers allow you to:
See what cookies are stored and delete them individually
Block third-party cookies
Block all cookies
Delete all cookies when you close your browser
For more information about cookies and how to manage them, visit www.aboutcookies.org.
12. Community Forum Guidelines and Moderation
Our community forum is designed to be a safe, supportive space for parents. To protect all users:
We moderate forum content to ensure compliance with our Community Guidelines
We reserve the right to remove content that violates our terms or is harmful
We may restrict or ban users who repeatedly violate guidelines
We use automated tools and human moderators to review content
Posts containing inappropriate content about children will be immediately removed
We do not tolerate bullying, harassment, or hate speech
By posting in our forum, you grant ParentBoost a licence to display and store your content. You retain ownership of your content and can request deletion at any time.
13. International Data Transfers
Our service providers may process data outside the UK. Where data is transferred internationally, we ensure appropriate safeguards are in place, including:
Standard Contractual Clauses approved by the UK ICO
Adequacy decisions by the UK government
Service providers certified under appropriate data protection frameworks
14. Children's Privacy
ParentBoost is designed for use by parents and caregivers, not by children. We do not knowingly collect personal data directly from children under 16.
Parents maintain full control over any information about their children stored in their account. If you believe we have collected information from a child without parental consent, please contact us immediately at george@parentboost.co.uk.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
We will notify you of any material changes by:
Posting the new Privacy Policy on this page
Updating the "Last updated" date at the top
Sending you an email notification (for significant changes)
Displaying an in-app notification
We encourage you to review this Privacy Policy periodically. Your continued use of our service after changes are made constitutes acceptance of those changes.
16. Contact Us
If you have any questions about this Privacy Policy, our data practices, or how we handle your personal information, please contact us at george@parentboost.co.uk
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues:
We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.
Privacy Policy
Last updated: 5 February 2026
1. Introduction
ParentBoost Ltd ("ParentBoost", "we", "our", or "us") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our mobile application, website, or services.
ParentBoost is a UK-based startup offering a mobile-first platform designed to support parents throughout their parenting journey by providing curated discounts, expert content, and a supportive community.
2. Who We Are
ParentBoost Ltd is registered in England and Wales Company Registration No. 16004915. We are the data controller responsible for your personal data.
Contact Details:
Email: george@parentboost.co.uk
Data Protection Contact: george@parentboost.co.uk
If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact us using the details above.
3. The Data We Collect About You
We may collect, use, store and transfer different kinds of personal data about you, including:
Identity Data: First name, last name, username or similar identifier
Contact Data: Email address, postal address (if provided)
Family Data: Number of children, ages of children, children's first names (optional), special educational needs information (if you choose to provide it)
Account Data: Subscription tier (Free or Premium), account preferences, communication preferences
Transaction Data: Discount codes used, gift card purchases, payment history, savings tracked
Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, device type, operating system and platform, mobile device identifiers
Usage Data: Information about how you use our app, website, and services, including pages visited, features used, time spent in app, search queries
Community Data: Forum posts, comments, replies, likes, and other community interactions
Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties, communication preferences
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data) unless you voluntarily provide this information in community forum posts or educational content preferences.
Children's Data: We collect limited information about your children (first names if provided, ages, health conditions) if you choose to provide it to personalise content and discounts. We never collect data directly from children under 16. Parents maintain full control over their children's information and can delete it at any time.
4. How We Collect Your Personal Data
We use different methods to collect data from and about you including through:
Direct interactions: You may give us your Identity, Contact, and Family Data by:
Creating an account or registering for our service
Subscribing to our Premium tier
Using discount codes or purchasing gift cards through our platform
Posting in our community forum
Contacting us by email
Subscribing to our newsletters or updates
Providing feedback or completing surveys
Automated technologies or interactions: As you interact with our app or website, we may automatically collect Technical Data and Usage Data about your equipment, browsing actions and patterns. We collect this data using:
Cookies and similar tracking technologies
Analytics tools (Google Analytics, Meta Pixel)
In-app analytics and error tracking
Third parties or publicly available sources: We may receive Technical Data from:
Analytics providers such as Google Analytics
Payment processors
Discount platform providers
Partnership organisations: If you register through a partnership organisation, we receive basic registration data and may share aggregate (anonymised) engagement statistics with that organisation.
5. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Contract Performance: Where we need to perform the contract we are about to enter into or have entered into with you (e.g., providing access to discounts, processing subscriptions)
Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., improving our service, personalising content, detecting fraud)
Legal Obligation: Where we need to comply with a legal or regulatory obligation (e.g., tax reporting, responding to lawful requests)
Consent: Where you have given consent for specific purposes (e.g., receiving marketing communications, using cookies)
Specific uses include:
Account Management: Creating and managing your account, authenticating your identity, providing customer support
Service Delivery: Providing access to curated discounts, processing transactions, tracking your savings, personalising content based on your children's ages
Community Features: Enabling forum participation, moderating content, connecting you with other parents
Payment Processing: Processing subscription payments, managing billing, preventing fraud
Employer Partnerships: Verifying employee eligibility, reporting usage statistics to employer partners (anonymised), billing employers based on registered users
Communications: Sending service updates, responding to inquiries, providing customer support
Marketing: Sending promotional materials about new features or partner offers (only with your consent, and you can opt out anytime)
Improvement and Analytics: Analysing usage patterns to improve our service, conducting user research, developing new features
Legal Compliance: Meeting legal obligations, enforcing our terms, protecting our rights and the rights of others
6. Data Sharing and Disclosure
We may share your personal data with the following categories of recipients:
Service Providers: We work with carefully selected third-party service providers who process data on our behalf to provide our services. These include providers of:
Database hosting and authentication services
Web and mobile app hosting
Payment processing
Email marketing
Discount and gift card processing (they receive transaction data only, never children's personal information)
Website analytics
Cloud storage
All service providers are carefully vetted and required to maintain appropriate security measures and comply with data protection laws.
Employer Partners: If you register through an employer partnership:
Your employer receives confirmation that you've registered (to enable billing)
Your employer receives anonymised aggregate usage statistics
Your employer never receives your personal content, forum posts, or children's information
Partnership Organisations: If you register through a partnership organisation:
The organisation receives confirmation of your registration
We may share anonymised aggregate engagement statistics
They never receive your personal content or children's information
Legal Requirements: We may disclose your data if required by law, court order, or regulatory authority, or to protect our rights, property, or safety, or that of others
Business Transfers: If ParentBoost is involved in a merger, acquisition, or sale of assets, your data may be transferred to the new owner
What We Never Share:
We never sell your personal data to third parties
We never share your children's personal information with advertisers or data brokers
Discount providers receive only transaction data necessary to process your purchase
Community forum posts remain within the ParentBoost platform
7. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
Our security measures include:
End-to-end encryption for data in transit (SSL/TLS)
Encryption of sensitive data at rest
Regular security audits and penetration testing
Secure authentication systems with password hashing
Access controls limiting employee access to data on a need-to-know basis
Regular backups and disaster recovery procedures
Real-time security monitoring and incident response protocols
Secure payment processing through PCI-DSS compliant providers
GDPR-compliant infrastructure and third-party services
We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Retention periods:
Active accounts: We retain your data for as long as your account is active
Cancelled subscriptions: We retain your data for 6 months after cancellation (in case you return) then delete it
Transaction records: We retain transaction data for 7 years for tax and accounting purposes
Community posts: Forum posts are retained indefinitely as part of the community archive, but can be deleted upon request
Marketing data: We retain marketing consent records for 3 years after last interaction
Legal requirements: Some data may be retained longer if required by law
You can request deletion of your data at any time by contacting us at george@parentboost.co.uk.
9. Your Legal Rights
Under UK data protection laws, you have rights including:
Right to Access: Request a copy of your personal data (Subject Access Request)
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data ("right to be forgotten")
Right to Object: Object to processing of your personal data where we are relying on legitimate interests
Right to Restriction: Request restriction of processing your personal data in certain circumstances
Right to Data Portability: Request transfer of your personal data to another service provider in a machine-readable format
Right to Withdraw Consent: Where we rely on consent to process your data, you can withdraw consent at any time
How to exercise your rights: Contact us at george@parentboost.co.uk. We will respond within one month. There is no fee unless your request is clearly unfounded or excessive.
You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.
10. Third-Party Services
We use Mailchimp as our email marketing platform. By subscribing to our mailing list, your email address and associated data will be transferred to Mailchimp for processing in accordance with their Privacy Policy and Terms. You can unsubscribe from our mailing list at any time by clicking on the unsubscribe link provided in every email we send via Mailchimp.
We also work with other carefully selected third-party service providers to deliver our services, including payment processors, hosting providers, and analytics tools. All third parties are required to respect the security of your personal data and treat it in accordance with the law.
11. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to understand how visitors interact with our website and app.
What are cookies? Cookies are small text files placed on your device that help us provide and improve our services.
Cookies we use:
Essential Cookies: Required for the app to function (e.g., authentication, security)
Analytics Cookies: Google Analytics and Meta Pixel to understand usage patterns and improve our service
Preference Cookies: Remember your settings and preferences
Marketing Cookies: Track effectiveness of our marketing campaigns
Managing cookies: You can control cookies through your browser settings. Note that blocking essential cookies may prevent you from using certain features of our service.
Most browsers allow you to:
See what cookies are stored and delete them individually
Block third-party cookies
Block all cookies
Delete all cookies when you close your browser
For more information about cookies and how to manage them, visit www.aboutcookies.org.
12. Community Forum Guidelines and Moderation
Our community forum is designed to be a safe, supportive space for parents. To protect all users:
We moderate forum content to ensure compliance with our Community Guidelines
We reserve the right to remove content that violates our terms or is harmful
We may restrict or ban users who repeatedly violate guidelines
We use automated tools and human moderators to review content
Posts containing inappropriate content about children will be immediately removed
We do not tolerate bullying, harassment, or hate speech
By posting in our forum, you grant ParentBoost a licence to display and store your content. You retain ownership of your content and can request deletion at any time.
13. International Data Transfers
Our service providers may process data outside the UK. Where data is transferred internationally, we ensure appropriate safeguards are in place, including:
Standard Contractual Clauses approved by the UK ICO
Adequacy decisions by the UK government
Service providers certified under appropriate data protection frameworks
14. Children's Privacy
ParentBoost is designed for use by parents and caregivers, not by children. We do not knowingly collect personal data directly from children under 16.
Parents maintain full control over any information about their children stored in their account. If you believe we have collected information from a child without parental consent, please contact us immediately at george@parentboost.co.uk.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
We will notify you of any material changes by:
Posting the new Privacy Policy on this page
Updating the "Last updated" date at the top
Sending you an email notification (for significant changes)
Displaying an in-app notification
We encourage you to review this Privacy Policy periodically. Your continued use of our service after changes are made constitutes acceptance of those changes.
16. Contact Us
If you have any questions about this Privacy Policy, our data practices, or how we handle your personal information, please contact us at george@parentboost.co.uk
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues:
We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.
Privacy Policy
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